Why Medical Assistants are the Backbone of the Healthcare Industry

December 30, 2019

Medical assistants are the chameleons of the healthcare industry. They slide from task to task and keep things running with little notice of just how important their positions are. The medical assistant role should not be overlooked. In fact, their function is vital to keeping the healthcare industry running smoothly. They work at every level and in nearly all aspects of healthcare, and they interact with patients and other medical staff every step along the way. With that in mind, it is easy to see how big an impact they really have as essential healthcare workers.

What is a Medical Assistant?

Medical assistants are strong multitaskers who can be found anywhere medical care is performed. They work at hospitals, doctors’ offices, clinics, and other healthcare facilities. The duties of a medical assistant are a balance of clinical and administrative tasks that keep a facility running smoothly. Their duties will vary depending on the location, size, and specialty of the medical practice.

An MA’s job varies daily. They move around and perform duties where and when they are needed. They are the epitome of a team player. They are flexible and can pick up the slack wherever needed, which makes them an important part of a large healthcare team.

First Point of Contact

A medical assistant is usually the first person you interact with the moment you arrive at a doctor’s office. They are relied upon to welcome patients and get any information needed as the patient proceeds through their appointment. The attitude of the MA can make or break a patient’s experience. Many patients even say they choose their physicians based on the care they received from the medical assistants at an office.

Healthcare Coordination

Medical assistants keep healthcare offices running. This includes scheduling patients, checking patients in, taking medical histories, answering the phone, processing insurance payments, and maintaining supplies for the office. In short, they coordinate the entire healthcare process. If tests need scheduled, they act as a liaison between the patient, doctors, and insurance company, as well as keeping everyone updated on the status of procedures.

Varied Clinical Responsibilities

While the duties of a medical assistant may vary day to day, the tasks they complete are extremely valuable to patient care. They work directly with doctors and nurses and keep everything running smoothly. They do things like sterilize equipment, take vital signs, change wound dressings, and remove sutures. They also instruct patients about procedures for medication and special diets. They pick up the slack so physicians can move on to treat the next patient.

While there are no formal requirements to work as a medical assistant, most employers will only hire certified medical assistants who have competed a certification program. Trinity School of Health and Allied Sciences offers a medical assistant program that will train you to enter this great career. A full-time 27-week program is available, as well as a part-time 45-week program. Contact Trinity School of Health and Allied Sciences today to begin your career as a medical assistant.